Frequently Asked Questions

What is Doonmemories.com?
Doon Memories redefines the savoured bakery of Dehradun which is well-known across the country. Since the time of British, Dehradun is famous for its Stick jaws and Pista biscuits. Doon memories reflects on moments where children on birthdays lick cream off their fingers, pieces of taste-bud tickling cakes are shared on anniversaries or parties, the loving offer of creamy bites on special occasions or even as gifts for festivals. Customised cakes make it even more memorable.

What is the Lead Time to execute cake deliveries?
We are a made-to-order patisserie and we only start baking once you place an order with us. This ensures complete freshness of all our products.
For same day delivery (for a few selected flavours), we need 4-5 hours to get our cakes and cupcakes to you. And for other orders, we require at least a day’s notice to process your order.

What is the cut off time for ordering a cake?
For same day delivery, the cut off time for placing the order is 3pm on the same day. And in case you are placing an order for the next day, we would request you to place an order before 6pm on the previous day.

How do you accept the payments?
You can make a payment through credit card, debit card or net banking. All payments for customers are accepted through the payment gateway which accepts all credit cards authorized by Indian banks.

I need to cancel or amend my order. How can I do this?
To cancel or amend an order, please call Customer Care on +91 7088770011 or email us at booking@doonmemories.com. We’d very much appreciate if you would let us know of any cancellations or changes before 12pm the day before your order is due to be delivered. All cancellations or modifications will be on best effort basis.

Is the Payment Gateway on the Website Secure?
The Payment Gateway for booking@doonmemories.com complies with the Standard Industry Level Security & are verified by the following Security Providers:

  1. VeriSign Secured.

 2. Hacker Safe

Does Doonmemories.com deliver?
Yes, we provide delivery services in Dehradun.

Can I order online? How can I do this?
Yes, of course. Order online at doonmemories.com! All you have to do is choose your product and then click on ‘Add to Cart’. (Please note, certain varieties have a minimum order). Proceed to the payment section. Once the payment has been accepted, you will receive a confirmation email.

I haven’t received my confirmation email. What can I do?
Occasionally our confirmation email may find its way into your spam or trash folder. Please check these folders and allow plenty of time for the confirmation email to be sent through – it may not be received immediately. If a confirmation doesn’t arrive within an hour of placing your order, please contact Customer Care on +91 7088770011.

Why can’t I choose my specific delivery time?
Deliveries are organized so that all of our customers receive the confectioneries as soon after baking as possible. This means that delivery routes have to be planned efficiently, taking into account the Dehradun traffic and rush hours. This does unfortunately means that we cannot guarantee specific delivery times.

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